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+250783 118 464 reservations@okapihotel.com

Login

Sign Up

After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
Username*
Password*
Confirm Password*
First Name*
Last Name*
Birth Date*
Email*
Phone*
Country*
* Creating an account means you're okay with our Terms of Service and Privacy Statement.
Please agree to all the terms and conditions before proceeding to the next step

Already a member?

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Terms and Conditions

Welcome to Okapi Hotels! Before you proceed with booking accommodations through our platform, please take a moment to review the following terms and conditions. By using our services, you agree to abide by these terms and conditions, which govern your use of the Okapi Hotels booking platform.

  1. Booking Process

1.1 Accurate Information: When making a booking, please provide accurate and complete information, including your contact details, payment information, and any special requests.

1.2 Confirmation: Upon successful booking, you will receive a confirmation email containing your booking details, reservation number, and information about the property.

  1. Cancellation and Refunds

2.1 Cancellation Policy: Different properties have varying cancellation policies. Please review the cancellation policy of the specific property you are booking. Cancellation policies are provided during the booking process and in your confirmation email.

2.2 Refunds: Refund policies are determined by the property and may vary. Any applicable refunds will be processed according to the property’s cancellation policy.

  1. Payment

3.1 Secure Payment: We use secure payment gateways to process your payments. Your payment information will be encrypted to ensure your data’s safety.

3.2 Payment Authorization: providing your payment information, you authorize us to charge the total booking amount, including any applicable taxes and fees, to the provided payment method.

  1. Accommodation Policy

4.1 check-in/Check-out: Check-in and check-out times are determined by the property and are stated in your booking confirmation. Late check-out or early check-in may be subject to additional charges.

4.2 Identification: Upon check-in, you may be required to provide a valid identification document and a credit/debit card for incidental charges.

4.3 Special Request: While we do our best to accommodate special requests (such as bed preferences or dietary restrictions), these requests are not guaranteed and are subject to availability.

  1. Travel Responsibility

5.1 travel Document: It is your responsibility to ensure that you have the necessary travel documents, such as a valid passport and any required visas, to enter your destination.

5.2 Property Rules: You are expected to adhere to the property’s rules and regulations during your stay, including any policies related to noise, pets, smoking, and other relevant guidelines.

6 Privacy

6.1 Data Protection: Your personal and payment information will be processed in accordance with our Privacy Policy, which can be found on our website

7.changes to Terms and Conditions

7.1 Updates: Okapi Hotels reserves the right to update or modify these terms and conditions at any time. It is your responsibility to review these terms periodically.

By using Okapi Hotels’ booking platform, you acknowledge and agree to these terms and conditions. If you have any questions or concerns, please contact our customer support team before proceeding with your booking.

Last Updated: May 1st, 2024

Thank you for choosing Okapi Hotels booking for your accommodation needs. We wish you a pleasant and memorable stay!

 

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